Frequently Asked Questions
Profits go to help victims of political repression in Belarus. Currently, we work with #BYSOL Fund, but plan to work with more funds in the future.
Absolutely. If you can't find what you are specifically looking for, please reach out and let us know which design you would like on the item you want. We will make it available for you in the store within one day!
If you have a design idea - we would love to hear from you. Reach out to us at firstname.lastname@example.org and we will try to bring your idea into life.
Yes! As soon as the tracking information becomes available, you will receive an email from us.
Use our Order Tracking Page to track your order status. Tracking numbers generate when a shipping label is printed - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.
Your happiness is very important to us. If something is wrong with your order - please let us know and we will try to make it right!